Ampang Puteri vs Prince Court

I decided to blog this since I couldn't find sufficient details on PCMC and the fact that I received a lot of recommendation to deliver at Ampang Puteri with Dr Fauziah.

Check-up fees:
Ampang Puteri MYR 250 - 300 (with or without medication)
- sometimes they would provide an itemized bill, sometimes they won't

Prince Court MYR 194 (my first visit, in my 37th week, this was without medication as I still had my supply of Obimin Pluz)
- they provided an itemized bill and even explained on each item


Consultation experience:

Ampang Puteri - Dr Fauziah

KPJ Ampang Puteri main entrance

- She's always on emergency leave. 

- Her replacement doesn't furnish your visitation details in your record book so Dr Fauziah will have no idea what had transpired during your visit.

- Front desk won't call you to advise that she's on emergency. They will say that patients should be calling in to confirm the appointment. (like .... What???)

1) You go in, she'll ask how are things, she scans and says that baby is healthy.

2) You ask questions and she gives general responses (which you can read off the Internet).

3) Conversations NEVER revolve around you so you're left wondering ... am I doing ok?

- Waiting time may last up to 3 hours as she's the most sought after doctor.

- You would need to check with the front desk for future appointments and the cost of delivery at the hospital.

- She advised that if she's not around when you're due for delivery, someone will replace her.
 


Prince Court - Dr Paul Tay

Prince Court Medical Centre view from Jalan Bukit Bintang

Picture credit to PCMC FB page

- The hospital sends SMS confirmation on the appointment 2 days prior to your visit.

- Waiting time approximately an hour or so

- He welcomes you with a huge smile on his face and instantly you feel ... Much better.

- He opens up the conversation by asking how you're doing and to ask him any questions. He will definitely take his time in explaining and making sure we understood, etc. Hubby was extremely happy with Dr Paul.

- During the baby scan, he took his time to check on the baby and field more questions from us, giving reassurance etc.

- He provided the breakdown of the fees to expect (normal vs C-section). He was even able to confirm the date of our next visit!

- He provided assurance that he will personally be available during delivery.

- Added that we could request to visit the maternity ward and labour room.

- Before I stepped out the door, he told me to come in to the hospital if I feel any pain at all.

- You can call Prince Court Medical 24 hours hotline +603 2160 0000 to set an appointment or to check for an estimate charges for specific procedure. (For the record, the call centre agents are professional and very helpful, it's really pleasant to liaise with them).


Dr. Paul Tay Yee Siang
Speciality: Obstetrics & Gynaecology
Location: Women and Children Level 6
Nationality: Malaysian
Languages spoken: Mandarin, English, Bahasa Malaysia
Medical School: MB, BCh, BAO (UK), MD (UK), MRCOG (UK)
Member of the Royal College of Obstetrics and GynaecologyConsultant Obstetrician & GynaecologistPost Graduate Clinical TrainingMD (UK) MRCOG (UK)Diploma in Family Planning and Reproductive Healthcare (UK) 

Why I Switched Hospitals

After being with Dr Fauziah and the experience encountered, I wasn't that confident to deliver in Ampang Puteri.

I went for my monthly check-up in Jan 2011 and upon arriving, was told that she was not in. 

I asked them why they didn't call us. They said that patients should be the ones calling in to confirm and besides, they have a replacement doctor available. 

On top of that, they asked if I wanted to reschedule. I told them that since I was already there AND for the fact that I had to take leave for this, might as well I stayed. I had blood spots and was concerned, told this to the replacement. 

She assured me that it was normal but will swab me, just incase. 

Replacement asked me questions which were already available in my file and the visit was quite short. 

A week later, my results came back, it was negative for any disease etc yet, they gave details of the medication required. Thinking it's nothing, we didn't purchase the medication.

My next visit, Dr Fauziah was checking my file and noticed information on the medication. She asked me why I didn't take it. I told her that the doctor didn't explain anything and said it was normal, plus, my results came back negative. 

She was not happy and said that I was diagnosed with Group B Strep, which can harm the baby during delivery ( read: death). 

Picture credit to Giglig.com

I was shocked and hubby told off the doctor, diplomatically of course, saying that it should have been explained to us during the swab ie the possibilities of having this disease even before the swab was done, to set the parent's expectations. 

Dr Fauziah knew the hospital was at fault and tried to explain calmly to us, minus the dissatisfied expression she had earlier on. She even forgot who took the swab ... And I told her it was her replacement. 

She checked my record book and said, "I don't see any records here but it's in our file... It's ok, the doctor may have overlooked".

Overlooked??? 

What is that supposed to mean and if it would potentially cause my baby's death during delivery, I won't let it go...I felt so upset and unimportant ....

Hence, now we've changed to Prince Court since it's our first baby and would want everything to go well, hopefully.

Picture credit to PCMC FB page

So for first time parents out there who are as clueless as I am, hope this information may help ... in a way.

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