Back in June 2013, I attended a conference in PICC, Putrajaya.
As it was a Saturday and the conference was from 10am-10pm, hubby and I decided to spend a night in Putrajaya.
We chose the Everly Putrajaya since it was a new hotel and it was adjacent to the Alamanda Putrajaya Mall (the mall's entrance is right at the hotel's doorstep where you'll go through TGIF restaurant).
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| Image Courtesy of TripAdvisor |
The 7 images below credit to AdlineMakes of Flickr
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| Distance to Alamanda Putrajaya. 2 Entrance nearby via behind the restaurants or Cinema end. by AdlinMakes |
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| Reception lobby open concept. Some of the receptionist are very new and not fully experienced |
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| Fuze Cafe by AdlinMakes |
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| by AdlinMakes |
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| Coffee Station not open for business yet by AdlinMakes |
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| Poolside view by AdlinMakes |
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| Another pool view by AdlinMakes |
As it wasn't fully operational, certain facilities ie Club Lounge wasn't opened yet.
The hotel is clean but since it was still new, you would notice that the bathroom isn't used much so expect some dust.
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| Junior Suite entrance |
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| View from the reception lobby |
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| King Size Bed |
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| Retro funk for the rest area |
Breakfast was awesome! Although it was simple, but the food tasted really good! (We forgot to take pictures of the breakfast spread though).
There were a selection of homemade pastries, bihun goreng, nasi lemak, sausages, hash brown, porridge, omelette station, cereals, coffee / tea / juice etc.
The weekend which we stayed in was apparently the final weekend they offered free breakfast.
However, the hotel was quite a distance from PICC.
The next time we need to attend a conference in PICC, Putrajaya, we would choose Pullman Putrajaya as it is just next to the conference hall.
The next time we need to attend a conference in PICC, Putrajaya, we would choose Pullman Putrajaya as it is just next to the conference hall.
The room rates at the time:
Deluxe (MYR 165++)
Junior Suite (MYR 285++)
Executive Suite (MYR 315++)
We initially made reservations for the Executive Suite (picture below), however, upon seeing the room, it was a bit too small what with having a 2-year old toddler.
So we changed our room to the Junior Suite (pictures above).
So we changed our room to the Junior Suite (pictures above).
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| Image courtesy of TripAdvisor |
The Everly Putrajaya
Updated on Jan 20, 2014:
We experienced an unpleasant check-out process, however, this was resolved amicably.
We attach a copy of the email we wrote to the customer service via their website.
Guess what, the TOP management responded swiftly within 48 hours!
To whom it may concern,
I had the pleasure of staying at your hotel last weekend
with my wife and our toddler. Although it isn't 100% operational as yet, we
enjoyed our stay there, coupled with the fact that it is adjacent to the
Alamanda mall and going to the mall was a mere walking distance. Your breakfast
was a delightful spread and the service was superb. Ever smiling staff and
their efficiency in clearing our plates amazed us. Kudos to the chef and staff!
Unfortunately, we are now experiencing a disappointing
after-sales service.
I had swiped my debit card to secure the hotel deposit
for the amount of MYR ..... on 29 June.
Upon check-out the next day, an amount of MYR ..... was
deducted.
After checking my bank account today, I realized that a
total of MYR ....... had been deducted from my account. I proceeded to contact Everly today and was told that it
was an error where they instructed me to contact my bank directly and the
resolution would take 2-3 days.
No apologies were offered by Everly in acknowledging the
error made from their end. I subsequently contacted my bank, only to be told that it
would take 2-3 weeks to get this resolved.
I was extremely devastated at this point. No one had wanted to take responsibility of the error and
as usual, the consumer is constantly at the losing end.
Please take this as an official complaint from my end.
I look forward to hearing from you.
After a few email exchange, Dennis Tan, the Managing Director of Everly Group (Value Hospitality Group), himself stepped in for the closure and offered FULL REFUND for the stay.
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| Picture credit to Borneo Post |
Dear
.........
I
would like to thank you personally for the feedback you provided without which
we will not be able to improve. We really appreciate such feedbacks and we
strive to respond immediately.
Thank
you for supporting us and we look forward to be of service to you in the
future.
Warmest
Regards,
Dennis
Dennis Tan
Managing
Director
Established in 1990, the Value Hospitality Group currently manages five hotels in the nation including the Everly range and Prescott range. Over 350 professionals are employed in all properties under its management.
Currently the other properties managed by Value Hospitality include ParkCity Everly Hotel Bintulu, Parkcity Everly Hotel Miri, Prescott Hotel Klang, Prescott Inn Kuala Lumpur in Medan Tuanku and Prescott Metro Inn, Kajang.
I am impressed with how much they value their customers and the quick response time.
Although the hotel is currently rated as a 3-star hotel, I would personally award Everly Hotel a 5-Star rating and wouldn't hesitate to return.
Well Done, Everly Putrajaya Hotel!
We apologize for the long overdue credit, you guys truly deserve it. Let's hope this is how you model your customer service standard moving forward.